Inside PR 2.41 – Congratulations to Terry Fallis and a few ‘true’ confessions

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Skype issues meant we broke from our usual Friday recording time and instead talked on Monday – which meant Gini and I could extend our birthday celebrations a few more days…

We start with listener comments, first from Megan Getter, a student in Barbara Nixon’s PR class, who contends Kenneth Cole’s mis-tweet is similar to the poor judgment in the Groupon ad on the Superbowl.  Gini mentions Dino Dogan who wrote a blog post about how some brands seem to be setting out to create controversy when promoting their products.  Another listener, Liz, responds to our discussion on the Internet shutdown in Egypt and likens open online access to the right of free speech.  Finally, Victoria Procunier asks about LinkedIn product recommendations. Gini believes we should filter through what’s real in the same way we filter reviews on other sites.

Joe congratulates Terry Fallis, Inside PR and Thornley Fallis co-founder, on his first novel’s selection as the essential Canadian novel of the decade in the Canada Reads competition. It’s a literary and social media success story and a great case study or publishers. It’s also a terrific read!

Today’s main topic is a site called Americans Against Food Taxes, which bills itself as a “coalition of concerned citizens, responsible individuals, financially strapped families, small and large businesses in communities across the country – opposed to the government tax hikes on food and beverages, including soda, juice drinks, and flavoured milks”.  Joe points out the site is sponsored by organizations that sell or manufacture sweetened drinks and wonders if this isn’t an example of astroturfing. We discuss the implications and ethics around these types of sites and their impact on PR. If any of you have further insight on the group, we’d love to hear from you.

This is the first week for a new feature where we talk about a recent post on our blogs.  Gini discusses her take on the Groupon Superbowl ad and I mention being SAD – that is, having split-attention disorder.

A quick reminder that we’re doing a live recording of Inside PR at PodCamp Toronto, with special guests Terry Fallis and Dave Jones!  It’s an interactive session, so please bring your questions and comments. Hope to see you there.

Let us know what you think!

Send us an email or an audio comment to [email protected], join the Inside PR Facebook group, leave us a comment here, or message us @inside_pr on Twitter. Or connect with Martin Waxman, Joe Thornley, and Gini Dietrich on Twitter.

Our theme music was created by Damon de SzegheoRoger Dey is our announcer.

This week’s episode was produced by Yasmine Kashefi.

(posted by MW.)

Inside PR 2.40 – Taking it to the people

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It’s the week after the snowstorm – and Inside PR is digging out from under the snowbanks – or at least Gini Dietrich is.

Lots to talk about this week

Joe observed a pair of extraordinary presentations by Linda Williamson and Elena Yunusov from the Office of the Ombudsman of Ontario and Scott Mills from Toronto Police Services that dealt with the demonstrations and conduct of the police during last summer’s G20 Summit in Toronto. Both the Ombudsman and Toronto Police Services use social media – and both were remarkably candid about their experience and the lessons they learned.

Gini takes us through the Kenneth Cole #Cairo fiasco on Twitter. Gini reminds us that companies trying to raise their profile through stunts should remember that all PR is not good PR. Martin draws on his background in comedy to point out that gallows humour is a tough thing to pull off. I suggest that hashtag for Kenneth Cole’s tweeting should have been #Crass.

And to close out the show, Martin talks about Twitter’s appearance in a recent episode of Gray’s Anatomy. Martin, is Gray’s Anatomy still on the air?

Join us at Podcamp Toronto

We’ve scheduled a live Inside PR recording on February 26 at Podcamp Toronto. If you’re planning to attend Podcamp, please join us to take part in the live recording.

Let us know what you think

Send us an email or an audio comment to [email protected], join the Inside PR Facebook group, leave us a comment here, or message us @inside_pr on Twitter. Or connect with Martin Waxman, Joe Thornley, and Gini Dietrich on Twitter.

Our theme music was created by Damon de SzegheoRoger Dey is our announcer.

This week’s episode was produced by Yasmine Kashefi.

Inside PR 2.39 – LinkedIn Recommendations and Social Networks In Egypt

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We’re trying something new starting this week. Rather than give you the time sections of the podcast, we’re taking a cue from NPR and writing an accompanying blog post with each podcast.

So here we are…on our 39th (can that be right??) episode of Inside PR. This week we answer a bunch of questions from our listeners and we touch on the crisis in Egypt.

Shel Holtz sends in an audio question (we love him!) and Guy Skipworth asks about former employees having online relationships with your clients after they leave your agency. You can listen to our discussion about both in the podcast.

Long-time listener Danny Starr says,

“Just catching up on old episodes and the discussion on “making” viral video was really good. One thing that I think needs to be pointed out about viral video is that you never know what’s going to hit it big… and while there are things you can do like capture something funny or unexpected in the footage, I think that anyone setting out to achieve the result of having a video go viral – and we need to be clear that viral is a result, not really a strategy – needs to be putting up many different things.”

The thing is, Danny, we agree with you. In fact, at Arment Dietrich, when we get a call about making a viral video, we always joke internally that we’ll create the video the client wants and then have two guys kicking each other in the nuts so it does go viral. Not really a strategy, but we’re certain it would work! And yes, I say “nuts” in the recording.

And, while we don’t spend much time talking about what’s going on in Egypt, we do ask (and answer) an important question, “Is Internet use a human right?

Hope you enjoy this week’s Inside PR!

And tell us…what do you think of the new format? Do you have other comments? Send us an email or an audio comment to [email protected], join the Inside PR Facebook group, leave us a comment here, or message us @inside_pr on Twitter. Or connect with Martin Waxman, Joe Thornley, and me on Twitter.

Our theme music was created by Damon de SzegheoRoger Dey is our announcer.

This week’s episode was produced by Yasmine Kashefi.

Inside PR 2.38 – Wednesday, January 26, 2011

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Comments? Send us an email or an audio comment to [email protected], visit the Inside PR Blubrry site, leave us a comment on the Inside PR show blog or message us @inside_pr on Twitter.

This week on Inside PR, Martin, Gini and Joe talk about the three questions that need to be asked before accepting a controversial client.

0:27 Martin opens the show.

0:49 Joe is recording from Calgary as he is accompanying C.C. Chapman on the Content Rules Third Tuesday digital media meetups across Canada.

2:04 Gini has been following along and recommends that everyone check out Joe’s blog for interviews with C.C.

3:27 Joe starts off this week’s topic: how to approach controversial clients.

5:01 Martin believes that everyone deserves to have their voice heard, however, he feels he has the right to decide which clients he wants his agency to represent.

6:43 Gini draws from experience earlier in her career on working with tobacco clients. However, she notes that as an agency owner, she has a say as to who she wants to work with and is in a unique position.

8:15 Gini adds that it’s also incredibly important to look at the entire organization when taking on a new client because you want to benefit the company as whole.

9:25 Martin feels culture and leadership are also important things to consider when taking on a controversial client.

12:01 Listening to your organization as a whole is important. Early on when Joe had first started his agency with Terry Fallis, they chose not to work with certain businesses for personal reasons. As the agency grew, there were other opinions to consider.

12:30 Joe recently wrote a blog post on three questions you need to ask before accepting a controversial client. He talks about them.

15:06 Martin closes the show.

Our theme music was created by Damon de SzegheoRoger Dey is our announcer.

This week’s episode was produced by Yasmine Kashefi.

Inside PR 2.37 – Wednesday, January 19, 2011

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Comments? Send us an email or an audio comment to [email protected], visit the Inside PR Blubrry site, leave us a comment on the Inside PR show blog or message us @inside_pr on Twitter.

This week on Inside PR, Martin, Gini and Joe discuss the HR aspect of managing an agency and giving references.

0:27 Martin opens the show.

1:13 Martin shares this week’s topic, HR and hiring from the perspective of an agency owner.

2:37 Gini shares her perspective on giving references.

4:58 Joe weighs in and explains why it can be complicated to give references.

6:55 Gini wonders if a friend at different agency knows she is hiring someone who isn’t a good fit for her agency, should they say anything?

8:43 Martin says there is a real fine line between what can be said and what can’t.

10:47 Joe would not say anything negative about anyone.

12:30 Gini shares how her agency approaches references.

13:57 Joe highlights the legal limitations on giving references.

16:15 Martin mentions that when it is time for someone to leave, he always hopes it is on good terms as he hates the notion of the door being slammed shut.

17:05 Joe talks about how references are not as important as accomplishments are with people who have been at one particular company or agency for a long period of time.

17:25 Joe looks at someone’s ability to stick with something for a long time more than references.

20:30 Joe asks listeners what their take is on the situation as an employee.

21:05 Martin also wonders how listeners approach job seekers who ask about a place they used to work at.

21:18 Martin closes the show.

Our theme music was created by Damon de SzegheoRoger Dey is our announcer.

This week’s episode was produced by Yasmine Kashefi.

Inside PR 2.36 – Wednesday, January 12, 2011

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Comments? Send us an email or an audio comment to [email protected], visit the Inside PR Blubrry site, leave us a comment on the Inside PR show blog or message us @inside_pr on Twitter.

This week on Inside PR, Martin, Gini and Joe discuss viral videos and Quora, the question and answer website that everyone is talking about.

0:27 Martin opens the show.

1:32 Martin shares a story about talking social media with his local MP.

2:55 Gini starts off with the first topic of the episode: The homeless man with  golden voice.

4:38 Martin thinks it’s a great example of the kind of videos that go viral.

6:38 Joe reminds  us that there is no set formula for a viral video.

9:30 Joe thinks videos go viral because the appeal to a particular interest or cultural background. Unless you create a video with that in mind, it’s unlikely to be successful.

10:12 Martin recalls a panel he saw at South by South West Interactive and they gave three tips about making a great video: 1) develop a great story, 2) the production values need to match your story and 3) distribution and promotion.

11:34 Joe talks about the second topic of the show: Quora.com, a question and answer website and community. He thinks it’s a great research tool.

14:05 Gini wonders whether Quora is a social network or an open, unmoderated content reference website?

16:07 Joe says Quora is becoming a lot like a social network as it’s pure discussion, but on searchable answer basis.

16:30 Martin has recently signed up and is looking forward to playing with the website.

17:20 Martin closes the show.

Our theme music was created by Damon de SzegheoRoger Dey is our announcer.

This week’s episode was produced by Yasmine Kashefi.

Inside PR 2.35 – Wednesday, January 5, 2011

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Comments? Send us an email or an audio comment to [email protected], visit the Inside PR Blubrry site, leave us a comment on the Inside PR show blog or message us @inside_pr on Twitter.

This week on Inside PR, Martin, Gini and Joe kick off the new year by talking about what they think will be the next big thing in 2011.

0:24 Martin opens the show.

1:36 Following up to the previous episode on Inside PR, Martin mentions that this week, they will be talking about three things that may be on the next big thing in social media or PR.

3:40 Using the example of Facebook raising 500 million dollars from Goldman Sachs, Joe wonders if this trend will lead to companies rushing to sell rather than thoroughly develop their product.

6:16 Gini feels like it’s 2000 again with all the money being thrown around these days.

6:35 Joe hopes that government will go past the experimentation stage with social media and really embrace it.

8:05 Martin wonders if the WikiLeaks controversy will affect how governments approach open data.

8:55 Joe points out that WikiLeaks wasn’t the result of a social media problem, but rather a leaky employee problem.

11:05 Gini talks about the FCC’s decision on net neutrality and how there are two versions of the internet now.

14:00 On the CBC Spark podcast, Barbara Van Shewick was interviewed about internet architecture and innovation. Joe recommends listening to it as the interview explores interesting and complex issues.

17:15 Martin closes the show.

Our theme music was created by Damon de SzegheoRoger Dey is our announcer.

This week’s episode was produced by Yasmine Kashefi.

Inside PR 2.34 – Wednesday, December 22, 2010

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Comments? Send us an email or an audio comment to [email protected], visit the Inside PR Blubrry site, leave us a comment on the Inside PR show blog or message us @inside_pr on Twitter.

This week on Inside PR, Martin, Gini and Joe finish discussing the trends of 2010 in their final episode of the year.

0:30 Martin opens the show.

1:36 Joe continues on the discussion by talking about his next trend, the social networking darlings: Facebook, Twitter and YouTube.

3:32 Gini references a chart by Business Insider that demonstrates how Twitter is being used.

4:00 Joe cites two Canadian examples of how Twitter is being used as a newswire of sorts.

6:16 Gini brings up the next trend: The PR industry talks about measurement a lot but we don’t really seem to know how to do it.

7:31 Joe mentions a post by Jeremiah Owyang on the subject that he recommends checking out.

8:35 Martin doesn’t think algorithims can explain it all. We need a human perspective.

9:00 Martin talks about a new trend: Too many PR practitioners are focusing too much on broadcasting and not enough on building relationships.

10:06 Joe talks about his final trend for 2010: The drop-off of unique, interesting voices in the blogosphere. He mentions a blog post by Brian Solis on the state of the blogosphere in 2010 on the importance of blogging.

13:26 Gini fears another dot-com burst with all the Google-Groupon type deals taking place.

16:05 Martin announces the last trend of the episode: The reemergence of Wikis.

19:40 Martin recaps the trends discussed in this week’s episode.

20:35 Martin closes the show.

Our theme music was created by Damon de SzegheoRoger Dey is our announcer.

This week’s episode was produced by Yasmine Kashefi.

Inside PR 2.33 – Wednesday, December 15, 2010

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Comments? Send us an email or an audio comment to [email protected], visit the Inside PR Blubrry site, leave us a comment on the Inside PR show blog or message us @inside_pr on Twitter.

This week on Inside PR, Martin, Gini and Joe discuss the top trends in 2010 in part one of a two part episode.

0:26 Martin opens the show.

0:57 Martin announces this week’s topic: a look at trends in 2010.

1:36 Martin shares some listener comments. The first comes from Lisa Gerber.

2:35 The second comments comes from Marike Timmermans, who thanks Martin, Gini and Joe for sharing their perspectives on pitching to the media and “PR spam”.

6:30 Joe brings up a “trend” that never caught on – 3D TVs.

8:30 Joe talks about a trend that particularly stood out to him – the emergence of tablets and the evolution of cellphones and mobile media devices.

9:42 Martin notes that he’s not a Mac or Apple person, but he picked up an iPad and felt like it was something that worked.

10:20 Gini’s husband, who was resistant to the idea of an iPad at first, eventually saw the value in one.

11:15 Joe brings up another trend for 2010: content that is fluid across all devices.

11:30 Gini has seen a big shift toward the clients with respect to web content and materials for many businesses.

12:40 Martin agrees and says it’s reminiscent of an older approach to customer service.

14:02 Martin shares a trend he’s noticed: the number of people embracing social networks. He mentions how the Library of Congress is set to acquire Twitter’s entire archive.

17:11 Martin closes the show and notes that they’ll carry on the discussion in next week’s episode.

Our theme music was created by Damon de SzegheoRoger Dey is our announcer.

This week’s episode was produced by Yasmine Kashefi.

Inside PR 2.32 – Wednesday, December 8, 2010

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Comments? Send us an email or an audio comment to [email protected], visit the Inside PR Blubrry site, leave us a comment on the Inside PR show blog or message us @inside_pr on Twitter.

This week on Inside PR, Martin, Gini and Joe discuss PR, bloggers and blogola.

0:25 Martin opens the show.

1:48 Martin thanks Mary from Buzz4biz.ca for commenting on episode 2.28 and sharing what she would have changed in her career and Katie Stambeck, a PR student, weighs in on what made sense to her in terms of engagement on her blog.

3:32 Joe feels that when people comment on Inside PR topics of discussion and continue the conversation on their blogs, it validates what they do every week.

5:28 Gini announces this week’s topic, inspired by a blog post by Danny Brown. An anonymous blogger, “Sarah”, shares why she thinks PR people get paid and bloggers don’t. Gini disagrees with “Sarah” and tells us why.

8:55 Martin is surprised by Sarah’s comments and thinks she’s missing some of the main points of the social media landscape and networking.

10:05 Joe thinks Sarah’s post is actually tongue-in-cheek.

13:30 Gini asks Joe how he determined that Sarah’s post was supposed to be humourous and Joe explains.

14:00 Joe doesn’t understand why Sarah is writing anonymously.

15:30 Martin agrees and notes that your opinion doesn’t have much value if you don’t have the guts to stand behind it.

16:20 Joe brings up some good points on the topic of social media “A-Listers”.

18:25 Gini agrees and points out it makes more sense to pitch someone who is an influencer in their niche community than an “A-Lister”.

20:02 Joe mentions that Terry Fallis’ book, The Best Laid Plans, has been selected as one of the final five short-list candidates for the Canada Reads Most Essential Canadian Novel of the Decade. Congratulations, Terry!

21:32 Joe recommends that everyone check out Mitch Joel’s interview with Neville Hobson on Mitch’s Six Pixels podcast.

22:40 Martin closes the show.

Our theme music was created by Damon de SzegheoRoger Dey is our announcer.

This week’s episode was produced by Yasmine Kashefi.