Inside PR 3.36: Inside SXSWi – an interview with Hugh Forrest

June 19, 2013 • Martin • PR

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This is the second of the two shows, Gini, Joe and I recorded at PRSA Counselors Academy Conference in Austin – our annual must-attend agency leader event.

We’ve just watched Hugh Forrest, director of South by Southwest Interactive Festival – or as he likes to call himself, the community manager – present a keynote on SXSWi and how it’s grown to become a major social media and tech event.

Hugh was there from the start as the first employee of SXSW. He was hired by the organizers in the mid-90s when they heard you could migrate a database to a computer and asked him if that was possible. When he said yes, they asked if it could be housed on his computer – he had an early Mac – and a career was born.

The lesson? You need to have the right technology at the right time.

In an interview after his talk, Hugh tells us about how the acronym P.E.A.C.E. describes their approach to the growth of SXSWi:

Patience over profits. It took SXSWi five to 10 years to incubate and grow to where it is today.

Early buzz is good buzz. SXSWi is involved in a 10 or 11 month planning process that starts in July and they try to get people talking about the next year’s festival not long after the current one is done.

Acknowledge your mistakes. If there are issues (and there usually are), be honest and explain to the community that you understand there were problems and you’ll do what you can to do a better job next time. Whenever you’re innovating, he says, expect to make mistakes.

Customer service leads to customer advocates. WOM endorsement and publicity has always been important to SXSWi. They try to create customer ambassadors by communicating often, listening to criticism and establishing a two-way conversation with the goal of turning ‘haters’ or people who’ve had a bad experience into advocates. And that’s what they’ve done.

Encourage massive creativity. SXSWi is not a technology event, it’s all about creativity.

He mentions they’re starting a festival offshoot called SXSW V2V, August 11 to 14, in Las Vegas focused on startups and entrepreneurs. It’s going to be a smaller and more intimate event than Austin and they’re excited about the possibilities of extending the brand.

Gini, Joe and I discuss Hugh’s points and our take on community building, something Gini spoke about in her Social Capital keynote. Have a listen and let us know what you think.

Have you ever been to SXSW? What do you think about the event? Are you planning to attend in 2014? We’d love to hear your thoughts.

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Send us an email or an audio comment to [email protected], join the Inside PR Google+ Community, join the Inside PR Facebook group, leave us a comment here, message us @inside_pr on Twitter, or connect with Gini Dietrich, Joseph Thornley, and Martin Waxman on Twitter. Our theme music was created by Damon de Szegheo; Roger Dey is our announcer. Inside PR is produced by Kristine Simpson and Ashlea LeCompte.

Inside PR 3.34: All together at Social Capital Conference

June 7, 2013 • Martin • PR

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We’re at the Social Capital Conference in Ottawa…face to face for the first time a while. Gini has just finished delivering a stellar keynote and we figured that’s a great topic for the show.

But before we get into that, Joe asks Martin, who’s just back from vacation, if he felt out of synch from a social network perspective when he was in Japan. Martin says he noticed the different news/communications cycle, though he didn’t pay as much attention as he normally would (and actually went on a bit of a Twitter vacation, too).

Martin also mentions that being in such a different culture means your eyes are wide open all the time as you experience the world from a fresh POV.

Building an engaged community
Gini’s keynote was all about how to approach blogging in a strategic way, develop a lively and engaged community and drive results for your business.

She says assembling an active community may look easy, but it’s not. It takes a lot of work and time. She talks about how some people look at her success and tell her she’s come from nowhere, but she and her team have been blogging since 2006. She says they made a lot of mistakes along the way because there wasn’t any formal instruction. You had to learn as you went along.

Her secret sauce or success formula comes down to this: participating in conversations, sharing content, visiting other people’s blogs and taking part in conversations there and making people feel welcome. She does her best to get to know people online and understand why they’re visiting the blog in order to make the Spin Sucks content relevant for them.

Joe talks about how important it is to acknowledge and celebrate people and suggests Inside PR should take a page from Gini’s strategy and rededicate ourselves to putting listeners back into the podcast.

So we’d like to encourage all of you to join (or rejoin) the conversation and share your questions, insights, and any suggestions for topics you’d like us to cover. We can talk about them on the show and continue the discussion on our Google+ and Facebook pages. We’d love to hear what you have to say.

Next week, we’ll be face to face again keeping it W.E.I.R.D. in Austin at PRSA Counselors Academy Conference. Till then, thanks for listening!

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Inside PR 3.33: Insight into how to organize a great conference

May 22, 2013 • thornley • PR

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Yes, we all love making contact online with people who share our interests. But for Martin, Gini and I, that only feeds our appetite to meet the people in real life after we’ve connected with them online. And what better place to do this than a conference focusing on topics that matter to us?

There’s just such a conference coming up next weekend on June 1 – the Social Capital Conference. Now in its third year, SoCapOtt has grown in number of attendees and number of sessions and speakers featured each year.

We know first hand how good this conference really is, both from attending and also speaking. In fact Martin delivered the opening keynote last year and Gini is delivering the opening keynote this year. So, we sought an interview with Karen Wilson, co-founder with Lara Wellman of SoCapOtt and, along with Melany Gallant and Jordan Danger, one of the organizers of this year’s conference.

In her interview, Karen offers some useful insight to others who might be thinking about organizing a conference. She speaks of mistakes made, lessons learned and the importance of engaging your intended participants in developing themes and content.

And it wouldn’t be Inside PR if Martin, Gini and I didn’t use the topic at hand to riff on a related topic. Martin is leading a session on Social Media goes to College with a panel of people teaching social media. And that gives us a chance to riff on the challenge of locking in course content in an area like social media that changes so rapidly.

But that’s just what we think. We’d love it if you’d listen to the episode and tell us what you think.

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Inside PR 3.31: How are you making your living in the world of integrated communications?

May 8, 2013 • thornley • PR, social media

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We’re living in a period of profound change in communications channels and tools. How will you change your communications practices to reflect these underlying changes in the communications networks, expectations and participants? What are the opportunities? What are the challenges?

Gini says that the current set of changes are accelerating a move to agency consolidation that she has been observing since the turn of the century. But while we as professionals are finding ourselves in integrated agencies, we are feeling pressure to become expert in related fields – SEO, content marketing, paid promotion. We have to be able to operated above and across the silos as they break down.

Martin Waxman feels that the greatest challenge for PR practitioners is to break out of the publicist mode once and for all. The move to content journalism and content marketing plays to the PR practitioner’s traditional storytelling strengths. And if you’re looking at your career, don’t disregard this path to the future.

Joe points to the trend to anchor integrated communications in marketing departments and marketing programs, places and activities that measure real results against defined objectives. PR practitioners must become platform agnostic, married not solely to earned media, but open to paid media as well as owned media.

Gini notes that she has seen search firms competing for some of these assignments. The challenge for these firms is that they are great at writing for robots, not for human beings. The complete firm will write for both human beings and the search robots. The success of PR firms or any firm will rest on their ability to pull together in one team the analytic and storytelling skills to offer truly compelling, effective content marketing.

Finally, Martin asks how people will be able to make a living as content creators when online outlets like Huffington Post and Forbes.com pay nothing or very little for quality content. Joe suggests that most won’t. There are few Mathew Ingrams or Om Maliks, few people who have something to say, day in and day out. Most of us write more infrequently on a narrower range of topics. As it ever was, few will make a living directly from their content creation. Most of us will of necessity rely on earning our living in jobs in which we benefit from reputations enhanced by creating and publishing smart content.

Also in this episode, Martin gives a plug to the digital communications class at University of Toronto. The next course starts in May. So, if you’d interested in taking this, contact Martin.

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Inside PR 3.30: If you are not paying for the product, you are the product

May 3, 2013 • thornley • PR

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If I live in a luxurious cage, am I any less a prisoner than if I live in a concrete cell?

In this week’s episode of Inside Pr, we talk about the biggest trend social media trend of all: mainstreamification.

As the traditional business models for traditional media wither away, as social media start-ups become mainstream with mass audiences and seek to generate revenue that justifies their sky-high valuations, we have decisively left behind the early social media ecosystem of independent voices and the culture of generosity that nourished it. We’ve left behind the free and self-sufficient connections of self-publishing and replaced them with the dependence on proprietary social networks.

Martin calls this the “mainstreamification” of social media. In five years, he argues, we’ve seen the triumph of the “get if fast, get it first, then get it right” mentality in online news outlets. Both he and Joe point to the large number of voices previously found on independently published blogs who have moved their content onto platforms like Huffington Post or Forbes.com in pursuit of the much larger audiences that those platforms have attracted. They have left behind their independent mindset for a mass media mindset.

We shouldn’t be surprised that these networks put their own business interests ahead of users’ interests. It’s not just one move. It’s a range of moves. It’s Google turning its back on its core Google Reader users and dropping support for RSS feeds. It’s Amazon, the king of the walled garden publishers, taking over GoodReads which, until now had been a champion of the device and platform agnostic publishing. It’s Facebook publishing a start page for Android to entice users of the most open mobile OS into its walled garden.

Social media was born out of our desire to have a voice and to connect with people who shared our interests. It provided us all with a low cost/no cost way to be heard. And as such, it celebrated the niche. It didn’t matter how narrow the audience was. The economics of the platforms and the passion of the users supported interests of all shapes, sizes and natures. No one was unimportant. Everyone was important if they had something to say.

What are the downsides of the mainstreaming of social media? The decline of the niche. The decline of innovation in platforms that serve niche content producers. The era in which voices with something to say mattered – even if they didn’t have a mass audience.

We should not sleep walk into this era of mainstream dominance. Gini points out that the strategies of the dominant platforms give us reason to remember the smaller, independent providers of tools for self-publishing and content discovery and curation. If we are open to examining these options, we may in fact find that they are better.

So, in this era of “mainstreamification,” let’s celebrate the independent voices.

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Send us an email or an audio comment to [email protected], join the Inside PR Google+ Community, join the Inside PR Facebook group, leave us a comment here, message us @inside_pr on Twitter, or connect with Gini Dietrich, Joe Thornley, and Martin Waxman on Twitter. Our theme music was created by Damon de Szegheo; Roger Dey is our announcer. Inside PR is produced by Kristine Simpson and Ashlea LeCompte.

Inside PR 3.27: The story on content

March 14, 2013 • Martin • PR

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This week we feature video interviews we did at meshmarketing conference in Toronto. Our guests are three content marketing strategists – well, two strategists and one creative artist: Kristina Halvorson, Lee Odden and David Usher.

Here are some highlights:

Kristina Halvorson – Brands need to care about content more than ever because that’s what drives their relationships with customers online… Brands should ensure they look at content not at a commodity but as a business asset.

Lee Odden – Content is the perfect medium for storytelling, it’s what helps brands stand out beyond the noise… Think about online marketing as a peanut and jelly sandwich, search is the PB, jelly’s the social media and content is the bread that holds it all together.

David Usher – Content is very important to brands these days because it defines the brand. If you take the word brand and replace it with personality, it’s really the same thing… You need authenticity and originality and those are the two things that make content engaging.

Gini, Joe and Martin talk about the interviews and how each of us thinks about content. We agree you don’t need to have a big budget to create meaningful and sharable social objects. You need a great story to tell to people who are genuinely interested. And that’s where relationships and creativity come in.

What are some of your content marketing ideas secrets? We’d love to hear from you.

And if you liked these interviews, you may want to check out the great lineup of speakers at Mesh 2013 in Toronto in May. And yes, that’s another Inside PR video on the homepage :).

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Send us an email or an audio comment to [email protected], join the Inside PR Google+ Community, join the Inside PR Facebook group, leave us a comment here, message us @inside_pr on Twitter, or connect with Gini Dietrich, Joe Thornley, and Martin Waxman on Twitter. Our theme music was created by Damon de Szegheo; Roger Dey is our announcer. Inside PR is produced by Kristine Simpson.

Gini recommends a content audit and talks about things that can be repurposed and optimize it so it reaches. You don’t always have to create something new, you need to use what you already have in other collateral.

Takes pieces of a PDF white paper that isn’t searchable and creates nuggets that are searchable from existing content.

Content as a business asset and spoke that it’s meaningful and engaging and the issue of high quality is interesting with social objects.

What are some of your content secrets? We’d love to hear from you.

Inside PR 3.25: Roy Reid on Outrageous Trust

February 14, 2013 • admin • PR

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It’s Valentine’s Day and while we certainly don’t know the secret to romance, we do know that no real relationship can survive without trust.

And that brings us to today’s topic. We caught up with Roy Reid, APR, one of the partners in Consensus Communications, at the PRSA International Conference in San Francisco. Roy had just given a presentation on trust – well, actually he went beyond simple trust to describe something he called outrageous trust.

Here are three actions Roy recommends to achieve outrageous trust:

1. Take responsibility for the relationship.

2. Build from the inside out. That means always acting with integrity and producing excellent work.

3. Be consistent in your communications.

Gini references the 2013 Edelman Trust Barometer and the fact that while trust in organizations is no longer falling, it’s still low. She agrees with Roy and says you can’t be trustworthy externally unless you’re trustworthy internally too.

Joe mentions Naked Conversations and the notion that we trust people we know and can talk to and are generally skeptical of business. And if organizations haven’t spent the time to engage with their community, they won’t have much credibility or support when a crisis occurs.

We go on to talk about two recent online crises in the restaurant industry, at Smith and Wollensky (scroll to the end to read what the police had to say) and the tipping brouhaha at Applebee’s.

What do you think organizations need to do to attain the state of outrageous trust with their customers and communities?

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Send us an email or an audio comment to [email protected], join the Inside PR Google+ Community, join the Inside PR Facebook group, leave us a comment here, message us @inside_pr on Twitter, or connect with Gini Dietrich, Joe Thornley, and Martin Waxman on Twitter. Our theme music was created by Damon de Szegheo; Roger Dey is our announcer. Inside PR is produced by Kristine Simpson.

Inside PR video interviews with Shonali Burke and Shel Holtz

January 26, 2013 • Martin • PR

As many of you know, we’ve been doing video interviews since this summer in partnership with PRSA and Mesh. And we’ve had an opportunity to talk with some really smart and insightful people.

So we thought we’d share the video portions of the conversations we had with Shonali Burke and Shel Holtz at the 2012 PRSA International Conference. We featured the audio in IPR 3.15 and 3.16

And while you’re at it, check out our new Inside PR YouTube channel. We’ll be doing more interviews in 2013 so as they say in TV land…stay tuned.

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Send us an email or an audio comment to [email protected], join the Inside PR Facebook group, leave us a comment here, message us @inside_pr on Twitter, or connect with Gini Dietrich, Joe Thornley, and Martin Waxman on Twitter. Our theme music was created by Damon de Szegheo; Roger Dey is our announcer. Inside PR is produced by Kristine Simpson.

Inside PR 3.22: Looking at the year ahead

January 9, 2013 • admin • PR

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Well, it’s January 2013 and we thought we’d start the year with some upcoming projects and a list of the conferences we’re planning to attend.

Projects:

Gini’s writing her second book, aptly titled Spin Sucks: The Book. It’s about the general perception that PR is made up of a bunch of spin doctors and what we can do to restore the industry’s reputation and perform our jobs ethically and honestly. In other words: how to ‘Fight Against Destructive Spin’.

Joe and the Thornley Fallis team are working on an ebook entitled, The User’s Guide to Social Media Listening and Engagement Tools, a marketing and communications industry resource. Twenty-two platforms will be reviewed and rated and individual sections will be published as blog posts.

Martin mentions he’s gearing up for the new University of Toronto School of Continuing Studies Digital Strategy and Communications Management Certificate program. The first class, a Foundations course, starts on January 23 and is almost full. Future plans include offering the Certificate courses online. Stay tuned…

And speaking of online courses, Gini is one of the presenters in the Content Success Summit presented by Social Media Examiner. And Joe and Shel Holtz are offering an Integrated Social Media Course through IABC beginning on January 17.

Conferences we’re looking forward to/speaking at:

BlogH.O.T., March 25 to 27, Los Angeles

PRSA Western District Conference, April 18 to 20, Phoenix

Ragan 22nd Annual Corporate Communicators Conference, April 29 to May 1, Chicago

Mesh conference, May 15 and 16, Toronto

PRSA Counselors Academy Conference, June 9 to 11, Austin

CPRS National Conference, June 9 to 11, Ottawa

IABC 2013 World Conference, June 23 to 26, New York

PRSA Digital Impact, June 27 and 28, New York

PRSA International Conference, October 26 to 29, Philadelphia

There are lots more places to learn and keep your digital and social media skills finely tuned. We’d love to hear about what you’re looking forward to.

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Send us an email or an audio comment to [email protected], join the Inside PR Google+ Community, join the Inside PR Facebook group, leave us a comment here, message us @inside_pr on Twitter, or connect with Gini Dietrich, Joe Thornley, and Martin Waxman on Twitter. Our theme music was created by Damon de Szegheo; Roger Dey is our announcer. Inside PR is produced by Kristine Simpson.