Inside PR 2.84: Are your measurement goals quantifiable and time-bound?

January 13, 2012 • admin • PR

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This week, we feature another interview from the PRSA International Conference. We talk to our good friend Shonali Burke, communications strategist and author of the Waxing Unlyrical blog, about PR and social media measurement, a subject all PR people should pay attention to because it demonstrates the value of our work and whether or not we’ve achieved our goals.

Shonali calls out three problems in the way we approach measurement:

The concept of measurable objectives has been lost – our objectives must be quantifiable and time-bound.
Buzz is not a goal – because people don’t know what they’re trying to achieve, they’re not approaching communications strategically.
People overcomplicate. Don’t focus on the tools but on what you’re trying to track and how.

Shonali mentions the Blue Key campaign, which asks Americans to donate $5 to raise awareness and support for refugee issues and how they track the program using custom URLs, Google Analytics and other tools to identify emerging trends.

She’s tired of PR professionals saying they’re not good at numbers and advises us to, ‘stop getting freaked out by math!’

Gini mentions that it’s not impressions or ad equivalencies that are important, but how we deliver the kinds of results that mean something to a client’s business. Joe adds that being in PR, we’re dealing with digital data all the time and need to get good at that. Martin suggests that as professional communicators we are all in business and, as such, should learn and understand the fundamentals of business.

Are you measuring your programs effectively and in a way that demonstrates real value to your clients or organizations? Do you have any thoughts or cases to add? We’d love to hear from you.

And thanks Shonali.

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Send us an email or an audio comment to [email protected], join the Inside PR Facebook group, leave us a comment here, message us @inside_pr on Twitter, or connect with Gini Dietrich, Joe Thornley, and Martin Waxman on Twitter.

Our theme music was created by Damon de Szegheo; Roger Dey is our announcer.

This week’s episode was produced by Kristine Simpson.

Inside PR 2.81: On Google, Twitter and Marketing in the Round

December 15, 2011 • admin • PR

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First:
Listener comments responding to our discussion on ‘mean girls in PR’… Thanks to Jessica Suter from The Change PR, Lizanor Barrera and our own producer, Kristine Simpson, who submitted an audio comment (and graciously edited it in). The consensus from everyone is there are a lot of good, honest and ethical women and men working in the profession (and yes, there are a few stinkers, too…).

Next:
We officially announce Gini’s new book, Marketing in the Round, co-authored with Geoff Livingston. The publication date is May 2012, but it’s available to pre-order on Amazon and other sites (just in time for the holidays). It will be launched in Canada at Third Tuesday (Toronto, Ottawa, Calgary and Vancouver). Congratulations, Gini!

Then:
We move on to talk about some recent changes to Twitter and Google.

Joe sees the new features/updates as an example of how innovation is still occurring rapidly in social media; Twitter is looking more and more like a user friendly service. Martin admits he still likes the Twitter.com platform because he feels at home there.

Joe is disappointed by the changes to Tweetdeck, because it has fewer features and will now carry only Twitter and none of his other social feeds. He’s going to revisit Hootsuite.

Gini mentions Market Me Suite as another alternative.

Martin says he’s been a Hootsuite user for a while and likes the functionality. He wishes they would let users customize column width in order to see more streams at a glance.

Google introduced Currents, a magazine reader (not yet available in Canada) and is integrating Gmail with the Google+ platform.

Joe likes the quality of the interaction on Google+. He says you can describe Google+ as a place you go for ideas, Facebook, as a place to interact with friends and Twitter where you find out what’s going on. Within that model there’s lots of room for each platform to survive and thrive.

But what about LinkedIn? Martin believes many LinkedIn features could be integrated into Google+ to make it a good business networking and information resource.

Joe feels too many people on LinkedIn are promoting themselves as they look for jobs; what’s missing is the culture of generosity.

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We’d love to hear from you.

Our theme music was created by Damon de Szegheo; Roger Dey is our announcer.

This week’s episode was produced by Kristine Simpson.

Inside PR 2.78: The plusses of Google+

November 24, 2011 • admin • PR

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We recorded Inside PR 2.76 on the day Google+ opened its pages to businesses and watched as companies developed their G+ presence in real time.

Now it’s a couple of weeks later, and we thought we’d take a closer look. Gini kicks it off by referencing her blog post on the topic. She calls out Google’s transparency in admitting they helped several companies build their brand pages in advance of the launch. However, she’s noticed some of those organizations haven’t grown their followings or done much posting.

She goes on to say while the social media bubble may have wanted G+ to be a Facebook slayer, that’s not likely Google’s intent. She believes it’s to give us a social reason for using Google and that will provide them with more data.

Martin likes the interface, that you can share directly from Google Reader and that Google docs, calendar and Gmail are all there. He wonders if there’s more of a business application to the platform because G+ is so open and when you’re with friends you want to be in a less public environment – a private room with the doors closed, like FB.

Joe calls out the ability to organize circles by interest. And in his circles for journalists, marketers, web design and PR, people continue to publish interesting discussions. Joe uses the platform to follow posts on an industry by industry basis.

Martin suggests it could be a mini-blogging platform without the constraint of 140 characters; a place for companies to start a larger discussion.

Some recent updates: G+ can be managed by third-party apps like Hootsuite. Right now, there’s only one administrator allowed for business pages – that’s going to change in the new year, but currently it’s a drawback.

And finally, we want to wish all our American friends and listeners a Happy Thanksgiving!

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We’d love to hear from you.

Our theme music was created by Damon de Szegheo; Roger Dey is our announcer.

This week’s episode was produced by Kristine Simpson.

Inside PR 2.74: On the road with On the Record Online

October 28, 2011 • admin • PR

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We’re on the trade show of PRSA International Conference in Orlando talking with Eric Schwartzman – on a special joint episode with On the Record Online and Inside PR.

Like us, Eric also records his podcasts over Skype but prefers face to face interviews when he can. And he’s a veteran, who started in April 2005, just after For Immediate Release and around the same time Terry Fallis and David Jones began Inside PR.

Gini, Joe, Eric and I discuss the state of podcasting and Eric talks about his approach:

– He’s feature-oriented, as opposed to news focused, so his shows have a longer shelf-life.
– He continues podcasting because he likes to learn and finds when there’s a mic and recorder, he gets the best answers from experts.
– He sees which shows people love based on the stats, but doesn’t chase the audience; he does what interests him.
– He spends a good deal of time – about eight hours per episode – preparing, conducting interviews, editing and producing, writing and publishing show notes and publishing. It is a time commitment, but he gets nearly 1,000,000 downloads a year.

The discussion ends when a band starts up in the booth behind us.

Do you have an idea for a topic you would like us to discuss? Send us an email or an audio comment to [email protected], join the Inside PR Facebook group, leave us a comment here, message us @inside_pr on Twitter, or connect with Gini Dietrich, Joe Thornley, and Martin Waxman on Twitter.

Our theme music was created by Damon de Szegheo; Roger Dey is our announcer.

This week’s episode was produced by Kristine Simpson.

Inside PR special edition: spotlight on the PRSA International Conference

October 8, 2011 • Martin • PR

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The PRSA International Conference, the largest PR gathering in the world, takes place in Orlando, Florida, October 15 to 18, 2011. Inside PR is happy to be one of the event sponsors and we had a chance to chat with conference co-chair, Bonnie Upright, APR, and PRSA chair and CEO, Rosanna Fiske, APR, about what to expect.

The event offers a combination of learning, networking, fun and a wonderful opportunity to connect with peers, colleagues, clients, and potential employers.

This year’s theme, ‘Imagine. Create. Inspire.’, speaks to how the profession – and the way we do our jobs – is evolving.

‘We’re no longer simply purveyors of news releases, we’ve become storytellers.’

There are five programming tracks – Strategies, Tools and Techniques, Specialization, ROI, Leadership and Management – that feature sessions on digital/social media, traditional PR, crisis communications and professional development/accreditation.

Keynotes include: CNN correspondent Soledad O’Brien speaking about diversity, Disney imaginer Joe Rohde, whose talk is entitled ‘Theme is a Noun’ and Chris Brogan discussing online communities and how to engage them for your business.

Ultimately, the conference is about people, reconnecting, connecting and engaging with a global network of peers who understand your craft, the profession, your challenges and how the world of communications is transforming.

You can follow the Twitter stream at #PRSAIcon.

And if you haven’t registered and are interested in attending, you can get $100 off the registration by completing this form and entering the code SAVE100.

Join us for a Tweetup

Inside PR is hosting a poolside Tweetup on Monday, Oct 17. Here’s the e-vite with details. Hope to see you there.

Do you have an idea for a topic you would like us to discuss? Send us an email or an audio comment to [email protected], join the Inside PR Facebook group, leave us a comment here, message us @inside_pron Twitter, or connect with Gini Dietrich, Joe Thornley, and Martin Waxman on Twitter.

Our theme music was created by Damon de Szegheo; Roger Dey is our announcer.

This week’s episode was produced by Kristine Simpson.

Inside PR 2.69: TV or not TV…that is the question

September 22, 2011 • admin • PR

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Gini, Joe and Martin start off by announcing they’ll be attending the PRSA International Conference in Orlando, Florida, October 15 to 18 as ‘roving reporters’ roaming the halls and recording episodes of Inside PR. If you have any suggestions for topics or would like to do an interview, please let us know.

Inside PR is also sponsoring a tweetup at the conference on Monday, October 17 – details to follow. We hope to see you there.

Joe then talks about a post on the Niemen Journalism Lab blog, ‘A Vast Wasteland Revisited’, to mark the 50^th anniversary of FCC Chair Newton Minnow’s speech about television’s potential for greatness… or garbage (i.e. the wasteland).

He feels the ideas resonate more than ever today with social media and especially Facebook, which can be seen as another ‘vast wasteland’.

Martin segues into some of the changes Facebook has made recently including the ability to subscribe to feeds from people you’re not friends with and its new lists function. Gini thinks the change is an interesting play on privacy and if you just want to communicate with friends, you should turn off the subscription option. Gini uses Facebook for business publicly and is more private about her personal profile.

Joe thinks this could be the week Facebook lost it by overcomplicating things and introducing too many features. He believes Twitter is a great news feed; Google+ is the place to have conversations with smart people and blogs are where you go to read and comment on long-form ideas.

Martin mentions the fact that you now have lists on the left side between groups and pages and the defaults aren’t working well for him. For example, the college default is a random group of friends who happened to go to the same university he did at some point and doesn’t have any cohesiveness beyond place.

For our second topic, Gini talks about Netflix CEO Reed Hastings saying how the company ‘messed up’ the way it handled the price increase. She believes he shows some humility because, while Netflix had moved away from listening to its customers and made the decision in a boardroom, a customer uproar caused them to admit they were wrong.

Gini goes on to say it’s clear Netflix wants to shed its DVD service and move to streaming, but from a communication perspective, they should have had better counsel. Joe discloses that one of his clients works in a similar space – but as an outside observer, he’s impressed when any company is honest with its customers. It will be interesting to see if their actions are enough for people to give them another chance.

Do you have an idea for a topic you would like us to discuss? Send us an email or an audio comment to [email protected], join the Inside PR Facebook group, leave us a comment here, message us @inside_pron Twitter, or connect with Gini Dietrich, Joe Thornley, and Martin Waxman on Twitter.

Our theme music was created by Damon de Szegheo; Roger Dey is our announcer.

This week’s episode was produced by Kristine Simpson.

Inside PR 2.65: To leave or not to leave…that is the question

August 4, 2011 • admin • PR

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We start this week with a question from a listener, LaBrandon Dates: How do you know when it’s time to search for a new job and can a person stay positive in a company with a negative or non team-oriented culture?

Thanks LaBrandon – great question! We’re going to answer from the perspective of employers and employees.

Joe Thornley left a company after 11 years when he realized the people he’d come to work with – the ones who shared his values – had all gone. The company had been acquired, the culture changed and he was no longer happy. If you’re not happy, he says, you shouldn’t spend 20 seconds at a place because life is too short.

Gini Dietrich left Fleishman because she wanted a change from the city where she was based, though she liked the people and the firm. At another agency, she had philosophical differences with colleagues and left because she realized there was no common ground.

Martin Waxman was at a Canadian firm that was acquired by a multinational. And because some of the senior leadership couldn’t accept the change, it felt like individuals were working for different entities rather than a single company and that hurt morale. He stayed about a year longer than he should have and says it’s important to ask yourself the tough questions early and then decide whether or not to leave.

Joe comments that talented people who are miserable make others miserable but they can always get a position at a place where they’d be happy. But before you start looking, be honest with your supervisor and share what you feel and why.

We don’t know anyone who was fired for admitting they weren’t happy in a job.

Gini introduces our second topic. She recently noticed that large companies are looking to smaller, more nimble, boutique firms when they’re conducting an agency search and wonders if this is a trend or possibly an economic shift.

Joe remarks that it’s the slowest recovery he can remember. People are being careful where they spend money and need to show results. On the other hand, he’s seen more businesses coming into Canada with consolidated budgets that are going with multinational AORs rather than a Canadian firm.

Martin says he’s been working more closely with U.S. agencies and adapting their initiatives. He feels PR budgets haven’t grown – a good client is one that comes back flat. Which leads to the question, how can we accomplish more with less?

Gini believes PR people should acquire more marketing skills. And unless we do that, our industry may become extinct…

What do you think? Can PR successfully adapt? We’d love to hear your thoughts.

Our theme music was created by Damon de Szegheo; Roger Dey is our announcer.

This week’s episode was produced by Kristine Simpson.

Inside PR 2.61: Summertime…and the reading is easy

July 6, 2011 • Martin • PR

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A few weeks ago on Inside PR 2.58, the summer movie releases gave us the idea to talk about films on PR. And thanks to a suggestion from Jody Koehler, we’re opening the page to PR (and business) books we’re currently reading and a few ‘classics’ we’d like to recommend.

Here’s our list:

Content Rules by Ann Handley and C.C. Chapman – a smart and insightful primer on curating or creating content.

Groundswell by Charlene Li and Josh Bernoff – the bible for any PR person moving into the digital world.

What Would Google Do by Jeff Jarvis – while it’s not PR/communications focused, it helps you think about your spheres of influence and how to connect with them.

Welcome to the Fifth Estate by Geoff Livingstone – a new book that offers a perspective on understanding and working with citizen journalists.

Outcome-Based Marketing by John D. Leavy – a book on measuring results and new rules for marketing online.

Funny Business by Jeff Silverman – the president of Yuk Yuk’s, Canada’s comedy club chain, looks at the business of showbiz and how all his ventures were successful because he built communities.

Here Comes Everybody by Clay Shirky – about the world we’re living in and the technological revolution we’re living through.

Excellence in Public Relations and Communication Management by James E. Grunig – for anyone preparing for their APR. Check out how relevant his two-way symmetrical communication model is to social media.

The Trusted Advisor and True Professionalism by David Maister – how to gain an understanding of business problems that need to be solved and become a trusted counsellor.

Amusing Ourselves to Death by Neil Postman – well worth reading for anyone who is creating content to get a sense of the trivial and the consequential.

Cognitive Surplus by Clay Shirky – takes off on the ideas he presented in Here Comes Everybody and examines the productivity capacity we all have – if we get off the couch.

Everything is Miscellaneous by David Weinberger – opens your eyes to what happens to information when it’s digitized and freed from physical constraints.

Army of Entrepreneurs by Jennifer Prosek – a great primer in how to set up a successful PR consulting business.

Hope that gives you a few ideas to read on the beach (or anywhere) this summer. Do you have any other suggestions? We’d love to hear from you. And we’ll be expecting your book reports in the fall – no extensions :).

Our theme music was created by Damon de Szegheo; Roger Dey is our announcer.

This week’s episode was produced by Kristine Simpson.