Inside PR and PRSA present: Silver Anvil Awards Finalists – Part 2

June 5, 2012 • admin • PR

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This week, Inside PR and PRSA present the second of two special episodes featuring Martin’s interviews with Silver Anvil Awards finalists.

Adrienne Hayes is the general manager of consumer marketing at Edelman in New York. She led the team on its campaign for Church and Dwight called ‘Trojan Pulls Back the Sheets on Sexy Tech’.

Focusing their strategy on making the subject matter more approachable, they leveraged ‘adjacency categories’, that is industries that were also known for product breakthroughs. They decided to treat the new Trojan products as cool ‘tech gadgets’ and launch them at the Consumer Electronics Show in Las Vegas. And while some media were red-faced when presented with the story, they quickly understood the tie in; it appealed to media who wanted something new and fresh to write about.

They continued their creative approach during the second part of the year when they took the show on the road and launched the ‘Good Vibrations Truck Tour’ around Manhattan to give people an opportunity to ‘see, touch and feel’ the different products. They used social media to drive awareness of where the trucks would be and encouraged consumers to talk openly about what has traditionally been a taboo subject.

Doug Piwinski, senior vice president of marketing and communications at Toms, tells us about the company’s ‘One Day Without Shoes’ initiative, which began as an April Fool’s gag and developed into a global campaign. Tom’s is unique as a business because they don’t rely on traditional advertising and instead build relationships with customers through social media and word of mouth. Each year the company activates its community by asking them to give up wearing shoes for one day in order to experience what life is like for children who don’t have shoes.

The program comes to life through a series of grassroots events in cities around the world and is promoted via a microsite which encourages people to plan and post events.

They worked with Ketchum PR in LA to craft a phased strategy and weren’t expecting the snowball effect that took place this year including stories on the home page of AOL and MSN and becoming number one trending topic on Twitter. Toms effectively uses an influencer strategy to inspire people to engage, raise awareness for an important cause and think about social entrepreneurship in a new way.

This year’s Silver Anvil awards will be presented in New York City on June 7, 2012. Inside PR will be there.

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Send us an email or an audio comment to [email protected], join the Inside PR Facebook group, leave us a comment here, message us @inside_pr on Twitter, or connect with Gini Dietrich, Joe Thornley, and Martin Waxman on Twitter.

Our theme music was created by Damon de Szegheo; Roger Dey is our announcer.

This week’s episode was produced by Kristine Simpson.

Inside PR and PRSA present: Silver Anvil Awards Finalists – Part 1

May 26, 2012 • admin • PR

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This week, Inside PR and PRSA present a special show where Martin interviews two Silver Anvil Awards finalists.

Scott Brooks is vice president, marketing and communications for IBM Research. He talks to us about Watson, the computer-contestant on Jeopardy that defeated two of the show’s best players. Watson’s technology is based on the concept of ‘automatic question answering’. A team of 25 people worked for years to improve the ability of computers to answer questions. When the communications folks saw the initial results, they realized the PR potential to build awareness and contacted Jeopardy to see if they might be interested in a man-machine competition.

Getting an early start and narrowly targeting their prelaunch outreach was one of the strategies the communications group used to tell the complex story in long form. About 18 months before the matches, they approached three media influencers, New York Times magazine to write a feature, PBS TV’s Nova to produce a documentary, and author Stephen Baker to write a book. The three had open access to Watson throughout its development.

The biggest communications risk IBM faced was presenting Watson live on television and not knowing what the outcome would be. Brooks said they made big decisions early on that were game changers including what to name the computer, what kind of voice it would have and what it would look like on stage. Watson was actually named for for first president of IBM.

Their strategy paid off and Watson garnered prelaunch awareness and much traditional and social media coverage during the matches and after the win.

Kari Mather works as a senior communications consultant in corporate communications at Allstate Insurance Company. (Disclosure Allstate Canada is a Thornley Fallis client though we don’t work with Allstate U.S.)

The company created the Allstate Foundation, a not-for-profit organization, to fund cause-related programs in support of safe and vital communities, safe driving and ending domestic violence.

In this case, they helped the community of Tuscon Arizona build a playground in honor of Christina-Taylor Green, the young girl born on 9/11, who, along with 10 others sadly lost their lives during the shooting that injured Congresswoman Gabrielle Giffords. Not long after the tragedy, the Allstate Foundation learned the community wanted to commemorate Christina’s short life, stepped forward and granted funding to build a playground at Christina’s elementary school and ensuring her classmates were involved throughout the project.

In addition to the funds, Allstate Foundation was active throughout the design and build, brought in more than 100 volunteers and stood side by side with the community to help bring the Christina-Taylor Green Little Hands playground to life.

What could have been a local story was picked up by local and national media and it became an important milestone in the company’s history as they were able to involve the community, agencies and employees in a cause they really believed in.

This year’s Silver Anvil awards will be presented in New York City on June 7, 2012. Inside PR will be there.

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Our theme music was created by Damon de Szegheo; Roger Dey is our announcer.

This week’s episode was produced by Kristine Simpson.

Inside PR 2.97: Jazzing it up with Counselors Academy

May 17, 2012 • admin • PR

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This week, Gini, Joe and I are all together at PRSA Counselors Academy’s annual conference for agency owners/leaders in New Orleans (and we all had our parts to play…). The theme is ‘Jazz Up Your Agency: Stylings from the Best in the Biz’ and we thought we’d recap our first day and a half.

Joe talks about the opening keynote – a one-two punch featuring Gini and Jay Baer. They interviewed each other and offered a primer in content marketing and how agency owners can build trust and their businesses by integrating certain aspects of their personal and professional lives. We may think otherwise, but we get clients based on people and not the company name.

In addition to an engaging talk, the attendees all received a copy of Gini and Geoff Livingston’s new book, Marketing in the Round.

We continued our focus on content marketing with our second keynote, Marcus Sheridan, a hilarious, in your face presenter, who transformed his pool business into a content marketing powerhouse that used the long tail of search to generate sales results. His takeaway is to think about all the questions your customers are asking and write content that offers helpful answers.

As an event geared to business owners, Counselors’ other focus is to provide practical sessions that improve the way you run your agency. These range from profitability and processes to understanding and managing people and creating a culture. Joe did a roundtable on how to get your staff thinking about the business of the business and turning them into an army of entrepreneurs, based on Jen Prozek’s book and her 2011 keynote.

Next year, the conference will be in June 2013 in Austin Texas and Dana Hughens is the chair. If you’re an agency owner or leader, we think you’ll find a lot of value and encourage you to check it out. In the meantime, you can get a flavor of Counselors Academy from the Sharypic photowall.

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Our theme music was created by Damon de Szegheo; Roger Dey is our announcer.

This week’s episode was produced by Kristine Simpson.

Inside PR 2.92: Is it social media or social business?

March 27, 2012 • admin • PR

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We start with some exciting news about Inside PR’s new partnership with PRSA. We’re heading to New York in early April to join them as the official podcaster of the PRSA Digital Impact conference. They’ve got a great line-up of speakers and we’re planning to record a number of interviews with social media influencers that we’ll use on future shows. Stay tuned for more details…

This week, we feature an interview with Giovanni Rodriguez that roving reporter Martin conducted at SXSW. Giovanni is the person who introduced both Joe and Martin to social media at Counselors Academy in 2005. He’s been the managing partner at his own agency and is currently a consultant at Deloitte. And he’ll be presenting at the Digital Impact conference.

Giovanni talks about social business and what differentiates it from social media. He believes social media as a term was always limiting because it forced the discipline into a marketing corner.

He goes on to say that social business is more inclusive in that it asks the question, how can people use these technologies and best practices to engage and empower their constituencies? These could include anyone in your network, your customers, employees, partners in your ecosystem.

He’s seeing new type of professional emerging; one that will offer offers a suite of services similar in scope to management consulting: strategy, discovery, benchmarks and road-mapping.

And Giovanni wonders whether or not intermediaries – that is, the role played by agents – will be eclipsed by trusted counselors and advisors.

Gini agrees the role of PR agencies is changing and that we need to move beyond impressions, understand an organization’s goals and develop programs that drive business results.

Joe thinks PR people are well positioned for the change Giovanni describes as we’ve been involved in monitoring and measurement, analysis, insight and strategy for quite some time and have a good understanding of the landscape and how to navigate in it.

What do you think?

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Our theme music was created by Damon de Szegheo; Roger Dey is our announcer.

This week’s episode was produced by Kristine Simpson.

Inside PR 2.80: Relevance Drives Influence

December 7, 2011 • Gini Dietrich • PR

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We had so much fun at the PRSA International Conference in Orlando because we got to talk to so many smart people.

This week we have another smart person to share with you: Pierre-Loic Assayag, the founder and CEO of Traackr.

Martin Waxman had a chance to chat with him in the Traackr booth about what they’re doing, how relevance drives influence, and what types of analytics are now offered through the tool.

During the conversation, Martin asked Pierre-Loic what three pieces of advice he had to offer to PR professionals.

He said:

1. Be open-minded. The new media list looks a little like the old media list, but it’s not. Be open to the new influencers you aren’t used to seeing and welcome surprises.
2. Nothing replaces hard work. This is one we really like because he talks about how what they do makes the repetitive process easier, but they’re not replacing good PR.
3. There is no silver bullet. As easy as it is to want to rely on some of these tools to automate our jobs, there is no silver bullet to online influence. In order to engage people in a meaningful way, you have to rely on good old relationship-building skills.

He also talks for a few minutes about the alpha list they just launched, which is a way to give control to influencers so they can define their own lists.

At the end of the episode, Martin, Joe Thornley, and I discuss a blog post that is making the rounds right now, “Are Women In PR Just Grown-Up Mean Girls?”

I thought it would be interesting to get the opinion from my male counterparts, but Joe was too chicken to say anything beyond, “No! That’s not true!”

The point we all agreed on, though, is our industry is so focused on media relations, which is just a tool and not everything that we do, that it’s hard to escape that notion.

Enjoy the show!

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We’d love to hear from you.

Our theme music was created by Damon de Szegheo; Roger Dey is our announcer.

This week’s episode was produced by Kristine Simpson.

Inside PR 2.79: Defining PR & Divining Google+

December 2, 2011 • thornley • PR

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Gini Dietrich, Martin Waxman and Joseph Thornley talk about the PRSA’s initiative to develop a new definition of public relations on this week’s Inside PR.

The PRSA’s current definition: “Public relations helps an organization and its publics adapt mutually to each other.” The public is invited to suggest the elements of a new definition using a ” fill in the blanks” form on the PRSA Website.

Joe isn’t sure that the PRSA’s “fill in the blanks” crowd-sourcing approach will yield the type of definition that truly reflects the enhanced role of PR in the era of social media.

Gini Dietrich suggests that whatever definition is adopted, it will only be useful if it can be readily understood by the general public. And she believes that right now most people believe that PR amounts to little more than media relations.

Martin argues that the public relations profession should define itself through the lense applied by Jeff Jarvis when he asserts that “In a world of publicness which allows us to connect to each other, to information to actions and to transactions, links, i.e. linking up, help us organize new societies and redefine our publics.”

Also in this week’s podcast, we continue to experiment with Google+. Gini Dietrich has set up the Spin Sucks page on Google+. Take a look at it and let her know what you think of it.

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We’d love to hear from you.

Our theme music was created by Damon de Szegheo; Roger Dey is our announcer.

This week’s episode was produced by Kristine Simpson.

Inside PR 2.77: Jay Baer Talks Corporate Culture

November 17, 2011 • Gini Dietrich • social media

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This week, Jay Baer, of Convince and Convert and The Now Revolution fame, is our guest.

We interviewed him at the PRSA International Conference in Orlando last month and thought now was a great time to run it.

It’s 2012 planning time so we discuss with him the things people ought to remember when using the social tools, trends to watch, and what to consider for next year.

A few things you want to pay particular attention to while you listen:

– His keynote topic at the conference was the goal of corporate culture in speed, authenticity, and response, not about social media.
– He talks about how social media success isn’t about the tools and technology. It’s about corporate culture and being social instead of doing social.
– He wants you to remember that the tools always change. If you focus on the tools, when they die, go public, or get bought out, you’re going to be left with the smoking wreckage of a plan not focused on strategy.
– He says the goal is not to be good at social media. The goal is to be good at business, using social media.

We ask him what are the three things he wants you to take away and he outlines them for us.

We also discuss how, as consumers we have so much more information about at our fingertips, it’s important for companies to be sustainable, human, approachable, and engage to help us make our decisions.

Ending with what’s next for Jay Baer and the four words Martin takes away every time he hears Jay speak.

It’s been said multiple times during the podcast, but if you’ve never heard Jay speak, you’ll quickly understand why he’s one of the industry’s most sought-after experts.

He walks the walk, is highly engaging, and is really, really smart.

Enjoy!

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We’d love to hear from you.

Our theme music was created by Damon de Szegheo; Roger Dey is our announcer.

This week’s episode was produced by Kristine Simpson.

Inside PR 2.76: The world of Global PR

November 15, 2011 • admin • PR

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This week Gini Dietrich, Joe Thornley, and Martin Waxman talk about the new Plus in Google+, Google+ Pages for businesses. The team watches this breaking news as it unfolds. Gini checks out the Muppets page, Martin checks out the Pepsi page, and Joe checks out the Toyota page. The team looks forward to following the world Google+ pages and how it will develop.

But first, Joe starts off by sharing with everyone his adventures over in sunny, snowing Whistler, BC at the IABC’s Western Canada Regional Conference. Joe was very lucky because he actually won his pass to the conference, and he thanks the folks at IABC Toronto for that.

Then, Joe introduces an interviews from the Public Relations Society of America Conference with Dan Tisch, incoming chair of the Global Alliance. The Global Alliance is the confederation of the world’s major PR and communication management associations and institutions, representing 160,000 practitioners and educators around the world. The Global Alliance’s mission is to unify the public relations profession, raise professional standards all over the world, share knowledge for the benefit of its members and be the global voice for public relations in the public interest.

The Global Alliance is something Martin, Gini and Joe think will become very important very soon, so, make sure to check it out and listen to the full interview with Dan Tisch.

We would love to hear your opinion on the Global Alliance, or if you have any comments, insights or opinions on Google+ Pages. Send us an email or an audio comment to [email protected], join the Inside PR Facebook group, leave us a comment here, message us @inside_pr on Twitter, or connect with Gini Dietrich, Joe Thornley, and Martin Waxman on Twitter.

Our theme music was created by Damon de Szegheo; Roger Dey is our announcer.

This week’s episode was produced by Kristine Simpson.

Inside PR 2.73: Live from the PRSA Conference

October 20, 2011 • Gini Dietrich • PR

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Coming to you, live, from the PRSA International Conference…and we’re all in Orlando together.

It’s a far better experience to record in person than with Google Hangouts and our Zoom recorders. Body language is easier to read, even though we use video, and we can play off one another better.

We hope you agree!

Soledad O’Brien was the conference opening keynote where she talked about diversity and media relations.

She, as she says, is a “mixed race person.” Her dad is Irish and Australian and her mother is black and Cuban. During her keynote she describes systemic racism and how far we’ve come, but that we still have a long way to go.

Her parents were at Johns Hopkins and living in Baltimore as an engaged couple. They couldn’t get married in Baltimore because, in 1958, it was illegal. So they got married in DC and lived illegally in Baltimore as an interracial couple.

You may be wondering what this has to do with the communication industry.

The PRSA conferences have always had programming that drives toward a greater purpose. Our job is about serving more than the master; it’s our job to not accept things as they are, but to communicate views in order to move things forward.

The keynote Soledad set the right tone for the conference and for any kind of organization…that is: communications should serve as a higher purpose.

She also talked about storytelling being the foundation of everything. She said, as PR professionals, we have to tell her stories and then trust her to take our stories and create something useful for her audiences.

It really bothers her when she is pitched by people who haven’t bothered to watch what she does. She says it’s offensive to receive those kinds of pitches and this is something the three of us discuss at length during the podcast.

Also some news for Joe and Martin at the end…so don’t tune out early!

Coming soon: Interviews from old friends and new, including Pierre-Loic Assyag, Dan Tisch, Shonali Burke, Abbie Fink, Jay Baer, Mary Barber, John Devaney, Eric Schwartzman, and more!

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Do you have an idea for a topic you would like us to discuss? Send us an email or an audio comment to [email protected], join the Inside PR Facebook group, leave us a comment here, message us @inside_pron Twitter, or connect with Gini Dietrich, Joe Thornley, and Martin Waxman on Twitter.

Our theme music was created by Damon de Szegheo; Roger Dey is our announcer.

This week’s episode was produced by Kristine Simpson.

Inside PR 2.56: Key Learnings from Conference Season

June 1, 2011 • Gini Dietrich • Inside PR

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The spring conference season has ended so we’re all back in our offices, podcasting from our desks, and talking about what we’ve learned the past couple of months.

Before we get to that, though, a HUGE congratulations to Shel Holtz and Neville Hobson. They just recorded their 600th episode. I did the math. If they recorded once a week, that would take 11 years to achieve. But they’ve cut that in half…six years; 600 episodes; twice weekly podcasts.

It’s no easy feat, either. They use Google Wave to begin brainstorming each session, adding commentary, links, and other information to enhance the story. They spend a lot of time bringing you relevant and valuable information. And that’s why it’s one of the most respected and highest listened to podcast in our industry.

If you’re not already subscribed, do it now by clicking here.

If you missed it, there was a really good comment from Keith Trivitt, associate director of public relations at PRSA, on the Burson-Marsteller/Facebook issue.

We talked for a couple of minutes about Keith’s response and the responsibility of all PR professionals, no matter their PRSA membership.

And on to the show!

A few things each of us learned throughout conference season:

The Toilet Paper Entrepreneur, Mike Michalowicz, talks about not calling yourself a PR firm, but to focus on what makes you special. That allows you to take yourself out of the rate discount discussion and get paid for your expertise.
Bret Werner talks about really understanding your niche, figure out which companies you really want to work with, and which clients you need to take to get you to those gold star companies in the next three to five years.
Jay Baer is a great speaker, who also knows how to speak in tweets, he said the goal is not to be good at social media, but to be good at business using social media.
Jay also said, if you suck, Twitter is not your problem.
Jen Prosek, author of Army of Entrepreneurs, has a great philosophy on training and onboarding new consultants.

One more thing: Barbara Nixon, we talk about the difference between Facebook groups and Facebook pages for you!

Do you have an idea for a topic you would like us to discuss? Send us an email or an audio comment to [email protected], join the Inside PR Facebook group, leave us a comment here, message us @inside_pr on Twitter, or connect with Gini Dietrich, Joe Thornley, and Martin Waxman on Twitter.

Our theme music was created by Damon de Szegheo; Roger Dey is our announcer.

This week’s episode was produced by Kristine Simpson.